What is your return policy?
We offer return/replacement of Products ordered on D Squarre Uniforms within 7 days of delivery of the order. However, there are certain products specified as “Non-Returnable” on the Websitein the Product description, for which we do not a offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
What is the refund policy for the returned item?
We endeavor to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by D Squarre Uniforms. In case of any refund discrepancies, D Squarre Uniforms may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
D Squarre Uniforms may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles D Squarre Uniforms to a claim against you.
How does Refund work on based on the different modes of payment:-
- If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by D Squarre Uniforms , after the products clear the Q.C process.
- If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded within 5-10 business day from the date the Product has cleared the Q.C at our Warehouse.
How do I return/exchange my order?
We offer easy self-service return process. To return/exchange your order, please follow these steps.
- Login to your account
- Go to My Orders
- Click on Return
- Select the Items that you want to return
- You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with us.
What is the warehouse address to which I need to send the returned items when I fail to respond to logistic calls to return the product when I try to return/exchange my order?
When you fail to respond to logistic calls to return the product, please send the Product/s to our warehouse address mentioned below.
F-73, 1st Floor,
Sector-11,
NOIDA-201301
Uttar Pradesh